Open letter to Royal Mail Group

Dear Royal Mail and applicable unions

As a customer who has been subjected to years of substandard service which has included paying import tax on items which were brought over the tax threshold by their postal cost (surely this should not affect it as it is a service which does not contribute to the value of the item(s)) as well as suffering from lazy postmen which often do not deliver parcels and on occasion have felt it unnecessary to leave a card, the recent bout of strikes comes as no surprise.

What does surprise me is the fact that after weeks of holding parts of the country hostage as well as negatively affecting the business community and private customers, a resolution has yet to be found.
Surely both you and the unions understand that as a result of your company costings its business customers revenue by not delivering their mail you are losing business by them taking their business elsewhere to arguably more reliable postal services. Instead I was recently told by one of the numerous postmen with which I deal in my line of work that there are talks of holding a week long strike, no reasonable person believes that such a thing will happen as it will result in the unions alienating themselves even more in the eyes of the customer however judging from recent events it would not hardly surprise me.

Rather unsurprisingly three of my outstanding orders have gone missing through what I believe to be a direct result of strike action and I am sure that I am not alone in this, I am however hoping that their replacements will not suffer a similar fate.

If this continues to happen I predict that you will be losing ever increasing amounts of business.

Sincerely

A displeased customer